FAQ

General

Is my financial and personal information secure?
Yes. All personal information is transmitted over SSL-encrypted pages to help ensure that only you, your bank, and our processor can access it.

Do you offer secure storage?
Yes. We offer insured, audited storage through Ready Vaults. Learn more here.

Do you report my purchases to the government?
Most precious metals purchases are not reportable by us. We are required to file Form 8300 for cash payments over 10,000 USD. The 10,000 USD threshold also applies to related cash transactions within 24 hours that total more than 10,000 USD. “Cash” includes certain cashier’s checks and money orders with a face value of 10,000 USD or less. For details, consult a tax professional.

Buybacks

Do you buy precious metals?
Yes. If you are selling at least 1,000 USD of bullion, you qualify for our buyback program. We buy most bullion products, including:

  • American Eagles

  • Krugerrands

  • .999+ silver

  • 35%, 40%, and 90% silver

  • .999+ gold

  • Pre-33 gold

  • Platinum bullion

  • Palladium bullion

We do not buy jewelry, scrap metal, silverware, or paper notes. Current buyback pricing appears on each product page.

Orders, Shipping, and Insurance

Is my package insured?
Yes. All shipments are fully insured subject to the conditions in our Terms and Conditions. If a package is confirmed lost or damaged, we will file a claim and will either reship or refund at our discretion.

My package looks damaged or tampered with. What should I do?
If possible, refuse delivery. Insurance coverage ends once the package is signed for or marked delivered. If you already accepted it, keep all packaging and contact MetalStacks at 1-561-529-3001 within 48 hours. Failure to notify us within 48 hours of delivery may affect coverage.

What happens if my order is lost in transit?
All packages are insured subject to conditions. Contact us immediately if tracking stalls.

  • USPS: tracking not updated for 5 or more calendar days.

  • UPS: tracking not updated for 3 calendar days.
    You must contact us within 7 days of last USPS tracking update and within 3 days of last UPS update. If delivered later, notify us within 24 hours.

Will I need to sign for my package?
Orders over 1,000 USD always require a signature. Orders under 1,000 USD do not require a signature unless you select and pay for that option at checkout. Once a package shows delivered, our responsibility ends. Please plan to receive the package at the delivery time.

How will I know when my order ships?
You will receive a shipping confirmation email with tracking. You may also track your order using the "Shop" App. 

My order shows delivered but I did not receive it.
MetalStacks is not responsible for packages shown as delivered to the address provided. Any issue must be reported to us within two calendar days of the recorded delivery.

Policies

Do you have a return policy?
Yes. Items may be exchanged or returned within five business days of delivery, subject to our Market Loss Policy. To request authorization, contact Customer Service at 1-561-529-3001 or support@metalstacks.com. Full terms appear in our Terms and Conditions.

What are market loss fees?
Precious metals prices change constantly. When you place an order, your price is locked and we un-hedge the metal immediately. If you cancel or fail to pay, you may be responsible for any market loss between your order price and the current price at the time we reconcile. See the full Market Loss Policy here.

Disclaimers

Important
Information on this site is for educational purposes only. MetalStacks does not provide investment advice. Please consult a qualified financial advisor or accountant before making investment decisions.

Contact

Questions not covered here?
Call 1-561-529-3001 or email support@metalstacks.com. We are happy to help.