Shipping policy

1.  MetalStacks LLC Market Loss Policy

Upon issuance of an order number following a purchase from Metal Stacks, the price is guaranteed, and you may not cancel the transaction.  The transaction may only be offset at Metal Stacks current asking price.  If your item is cancelled, you are responsible for any deficit between the price at which Metal Stacks sold the item to you and the offsetting purchase price.  As set forth above, all cancellations are subject to our Market Loss Policy.  Market gains on cancellations or returns shall remain the property of Metal Stacks. Furthermore and to the extent Metal Stacks does not have any of your funds in its possession, Metal Stacks reserves the right, in its sole and absolute discretion, to charge market loss fees to any credit card you have on file with Metal Stacks. Without limiting any other legal or equitable rights and remedies that may be available to Metal Stacks, Metal Stacks may elect to apply any and all of your funds in its possession to satisfy your monetary obligations and/or may offset any obligations that Metal Stacks may have to you Metal Stacks also reserves the right, in its sole and absolute discretion, to apply any/all funds in its possession toward the satisfaction of your obligations to Metal Stacks.

2. Shipment

Once your order ships, you will receive a Shipped email with a tracking number. Note that it in some cases it may take 24-48 hours for tracking to begin. From time to time market conditions create supply shortages. In the case of supply shortages some deliveries may take as long as 16 to 30 days for tracking to begin.

Metal Stacks fully insures all its shipments, and each package over $1,000 requires a signature upon delivery. Should anything happen while your package is in transit to you, it will be covered by our insurance policy subject to the other conditions set forth in this Section 13. However, once a package is shown to be delivered by the carrier, Metal Stacks responsibility ends.

It is important you are prepared to be physically present at the shipping address when the shipment is delivered. We will not accept responsibility if the carrier leaves the package without your acceptance, leaves the package without a signature, or leaves the package with anyone other than the addressee. This includes but is not limited to a building manager, neighbor, a business mailroom, drop-off location such as mailboxes, etc., post office (PO) boxes, the UPS Store, the Military Postal Service, etc. Note that if you use one of these locations as the shipping address, Metal Stacks is not responsible.

Additionally, we will not assume responsibility for packages that are forwarded, signed for by apartment/complex building management, a business mailroom, the Military Postal Service or any person(s) that is not the addressee listed on the order.

Delivered but not Received –Please note that Metal Stacks will not be responsible for reimbursements or insurance claims on packages that are successfully delivered as addressed. Our liability and insurance cease the moment the package is signed for or left at the specified delivery address. Any issues or problems with a shipment MUST be reported to Metal Stacks within two (2) calendar days of recorded delivery, or else Metal Stacks may deny any claim.

Lost in Transit – Lost in Transit is defined for the USPS as tracking not having updated in 5 or more calendar days. For UPS, it is 3 calendar days. You must contact us within 7 days of most recent tracking for USPS and 3 days of most recent tracking for UPS. If you do not contact us by these timeframes, insurance will not cover the package.

Missing or Damaged Contents – This is defined as packages that arrive to you with missing items, wrong items, or damaged items. You must notify us with 48 hours of the delivery timestamp on the tracking. Failure to do so will result in loss of insurance coverage.

For any of these issues, Metal Stacks assumes responsibility to pursue any claim with the insurance company; provided that you agree to cooperate with us in filing a claim for damaged/lost merchandise in any manner we may reasonably request, including the signing of an Affidavit stating the circumstances surrounding the damaged/lost merchandise within the allotted time frame. If we determine the package is lost or damaged, we will file a claim. Once the claim is filed, we reserve the right to reship your items or refund your money at our discretion.

3.  Export Compliance

Each product that Metal Stacks sells is subject to all United States export laws.  Therefore, no products may be exported or re-exported into, or to a national or resident of, Cuba, Iran, North Korea, Syria, or any country to which the United States has embargoed goods. Additionally, no products may be exported or re-exported to anyone on the United States Treasury Department’s list of specially designated nationals or the United States Commerce Department’s Table of Denial Orders.